A reservation agent is a person who is responsible for responding to communications from travel agents, guests, & referral networks concerning reservations that arrive via fax, cable, telex, phone, mail, or a central reservation system. Anyway, it is very important to know about the reservation agent job description. So, this article will discuss it further.
Reservation Agent Job Description Template
A reservation agent is tasked to make & maintain reservation records. In addition, he or she also has a responsibility to prepare the list of expected arrivals, help pre-registration activities, and process advance reservation deposits.
This article contains a job description template of a reservation agent. We know that different reservation agents may have different tasks and duties. So, we let you to download this template and edit it if needed. You can adjust it to fit your needs easily.
Reservation Agent Responsibilities
Many tasks and duties become the responsibilities of a reservation agent. They include:
- Processing reservations by fax, cable, telex, phone, mail, or central reservation system referral
- Processing reservations from travel agents, sales offices, hotel departments, etc
- Knowing the kinds of available rooms and their layouts as well as locations
- Knowing the selling benefits, rates, and statues of all package plans
- Knowing the hotel’s credit policy and how to code every reservation
- Making & maintaining reservation records by alphabetical listing and arrival date
- Determining rates of room based on the hotel’s selling tactics
- Preparing confirmation letters
- Communicating reservation info to the front desk
- Processing cancellations & modifications as well as relaying this info promptly to the front desk
- Understanding the policy of the hotel on no-shows and guaranteed reservations
- Processing advance reservations and deposits
- Tracking future room availability on the reservation basis
- Helping to develop room revenue & occupancying forecasts
- Preparing expected arrival list for the front office
- Helping in pre-registration activities
- Monitoring advance deposit requirements
- Handling daily correspondence
- Ensuring that files stay up to date
- Maintaining a neat & clean look and working area every time
- Promoting goodwill and following employees
Reservation Agent Requirements
All the candidates have to meet the following required qualifications:
- High school graduate
- Fluent at the main language in the workplace
- Experience of the relevant position
- Experience in Hotel software
Reservation Agent FAQs
What does a reservation agent do?
There are many tasks and duties a reservation agent must do. However, the main responsibilities are to respond to communications from travel agents, guests, & referral networks concerning reservations that arrive.
Can I edit the posted reservation agent job description here?
If you want to recruit a reservation agent, you can use this template. If you need to customize it, just feel free to edit the template. In fact, it is an editable job description template.
Do you have interview questions for a reservation agent?
This web does not only contain the reservation agent job description but also a collection of interview questions you can use in recruiting a reservation agent.
- Hotel Front Desk Job Description: What To Know To Become A Hotel Front Desk
- What To Write In A Travel Agent Job Description
- Life Insurance Agent Job Description – Understanding The Requirements And Responsibilities
- Front Of House Staff Job Description and Its FAQ
- Hotel Manager Job Description and Its FAQ
- Real Estate Agent Job Description and Common FAQs
- Sterile Processing Technician Job Description and Its Requirements
- Hostess Job Description and The Requirements to Know
- Hotel Sales Plan Template
- Sports Agent Job Description and its responsibilities
- School Bus Job Description: Things To Underline To Be A School Bus
- Mail Processing Clerk Job Description and Common FAQs
- Administrative Assistant Job Description and Its FAQ
- Front Desk Clerk Job Description and Its FAQ
- Guest Service Representative Job Description – What To Include In The Writing
- Office Assistant Job Description And Its Requirements
- Housekeeper Job Description for Best Recruitment
- Ramp Agent Job Description: Requirements And Skills To Have As A Ramp Agent
- Forensic Scientist Job Description and Its FAQ
- Purchasing Agent Job Description and the template
- Virtual Assistant Job Description: Responsibilities, Requirements, and FAQs
- Hotel Business Plan Template
- Car Detailer Job Description and Its Requirement
- Insurance Agent Job Description: What To Know To Become An Insurance Agent
- Catering Assistant Job Description and Its FAQ
- Leasing Agent Job Description and Important FAQs
- Room Attendant Job Description: What You Need To Understand To Become A Room Attendant
- Mail Handler Assistant Job Description and Its Requirements
- Church Custodian Job Description, Responsibilities, and Requirements
- Back Office Executive Job Description – What You Need To Understand Before Applying