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How does a desktop support technician work? A desktop support technician performs technical problems assistance in a company. He also provides training and guidance for the staff. For further details about a desktop support technician job description, here is the explanation.
Primary Responsibilities in the Desktop Support Technician Job Description
There are some primary responsibilities of a desktop support technician has to do. Can you mention it? Let’s see the information below.
1. Accept support requests
The primary responsibility of a desktop support technician is accepting support requests. As a desktop support technician, he should troubleshoot technical issues on devices. After that, he needs to compile the list of demands in some documents.
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2. Troubleshoot technical issues
The next thing that a desktop support technician should do is troubleshooting technical issues. He has to find the most compatible and efficient ways to solve the problems.
3. Configure new devices
Then, in this desktop support technician job description, a desktop support technician has a job to configure new devices. These devices can be in the forms of desktops, routers, modems, and many others.
4. Inspect regularly
Another task should be done by a desktop support technician is inspecting installed systems and devices regularly. He needs to maintain and update the existing operating systems and devices. If it is required, he also should propose new hardware and software purchases
5. Train and guide the staff
The last job of a desktop support technician is to provide training and guidance for the staff. As a desktop support technician, he needs to advise staff on operating or using devices. Besides, he should direct them with the right procedures and answer their questions. A desktop support technician also trains the staff if required.
Primary Specifications in the Desktop Support Technician Job Description
To be a successful desktop support technician, there are several specifications that you have to fulfil. You can see the following details.
1. Have a Bachelor’s degree in Computer Science
The first necessary requirement is that you should have a Bachelor’s degree in Computer Science. It is also considered if you qualify for an Associate’s degree in the IT programs or other relevant fields.
2. Own proven experience
The following specification of a desktop support technician is that you must own proven work experience. As a desktop support technician, you should acknowledge all the functions of TeamViewer. Thus, you need to be experienced in this computer-centred discipline.
3. Excellent time management skills
The last requirement as a desktop support technician is possessing excellent time management skills. You need to troubleshoot issues as soon as possible. Besides, you are also demanded to be able to install, diagnose, and update software and hardware.
FAQs:
What is the job of a desktop support technician?
A desktop support technician performs technical problems assistance in a company. He also provides training and guidance for the staff.
What are the main responsibilities of this position?
The main responsibilities are to accept support requests, troubleshoot technical issues, configure new devices, and many essential responsibilities.
What do you need to do before sending your CV to the desktop support technician position?
It will be better if you know the responsibilities. Besides, you should read the list of specifications on the desktop support technician job description above if you feel difficult to start.
In brief, that is all the explanation of desktop support technician job description that you should recite conscientiously. Make sure that you have understood with the responsibilities and specifications before sending an application letter for this position.
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